Shipping, Will-Call & Returns
How orders leave our Santa Fe Springs warehouse and what to do if something needs to come back.
Will-call pickup
Pick up at 14944 Shoemaker Ave, Suite A, Santa Fe Springs, CA 90670, Monday–Friday 8:00 AM – 4:30 PM at the Suite A dock. Stocked items ordered by 2 PM are ready the same day; we text or email when your order is staged. Bring your order number or account name.
Local delivery
Scheduled routes serve marinas, boatyards and dealers across Los Angeles and Orange County, including Marina del Rey, King Harbor, San Pedro, Wilmington, Long Beach, Alamitos Bay, Huntington Harbour, Newport Beach and Dana Point, with weekly service to Ventura and San Diego. Route delivery is free on wholesale orders over $250; smaller orders and off-route addresses are quoted.
Parcel & freight
| Method | Coverage | Transit | Notes |
|---|---|---|---|
| Ground parcel | Lower 48 | 1–5 business days | Most catalog items; ships in 1–2 business days |
| Expedited parcel | Lower 48 | 1–2 business days | Order by 12 PM PT |
| LTL freight | Lower 48 | 2–7 business days | Batteries, dock boxes, paint by the case, spools, pallets; liftgate available |
| Hazmat ground | Lower 48 | Ground only | Flares, paint, fuel additives, some chemicals ship ground-only per DOT rules |
| Direct-to-vessel | Lower 48 | Per method | Ship to the vessel, marina office or end customer with your packing slip (dealers and yacht managers) |
Alaska, Hawaii and international shipments are quoted on request. Freight is quoted separately on wholesale orders.
Returns
- Stocked items in new, resalable condition with original packaging may be returned within 30 days of invoice.
- Special orders, cut rope and chain, opened chemicals, paint, sealants, electrical components and safety items with broken seals are not returnable.
- Defective products are handled under the manufacturer’s warranty; we will assist with the claim.
- Contact us for a return authorization before shipping anything back. Return freight is the customer’s responsibility unless we shipped in error.
Damaged or short shipments
Inspect deliveries on arrival and note damage on the carrier’s delivery receipt. Report shortages or damage within 5 business days and we will replace or credit promptly.